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Avis déposé par sk sur les autres produits de Cardif

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Avis publié le 22/07/2026 suite à une expérience le 08/07/2026

Avis modéré par Opinion Assurances

I am continuing my struggles with the car insurance. I have been a client for several years, with more than 1 insurance with them. I have been struggling for 4 days, none of my messages on the secure site have been responded to, the repair of the car not authorised despite me asking many times, the free replacement car for which I pay clearly in my premium has not yet been authorised leaving me totally stranded....the list goes on. Shocking treatment, never seen anything quite like this. I will continue to post updated reviews in the coming days as this nightmare of having to deal with CArdif Iad continues......

Je consulte les échanges

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Cardif a répondu à l'avis de sk
Réponse apportée le 22/07/2026

Hello, We sincerely apologize and deeply regret the situation described. We propose to continue our exchange via Opinion Assurances' private messaging so we can understand what happened. We will then be able to review the matter together. Please feel free to contact us; we are listening. With our full attention, Fatiha – Team Cardif Web

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Réponse de sk
Réponse apportée le 25/07/2026

All the information you need is in full and complete detail on my mabanque secure area. Continuing to ask me to give you more information after the angst, anxiety and sleepless nights is really beyond belief. Please ask Cardif to look at my messages on mabanque areas as I was told clearly to post. It includes the entire run of events from saturday 18th, the lack of assistance, the lack of coordination between you and your subcontractors, no mention of compensation for not giving me a free car for 4and a half days, no compensation for the delays in sending an expert to the garage even though IMA have clearly said that they are at fault for the delay...the list goes on.

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Réponse de sk
Réponse apportée le 25/07/2026

please look at all the information provided to you on mabanque - you can ask the bank to tell you what is going on. The list of blunders, inaction, lack of service is too long to list here. needless to say, it started on july 18th and what should be an easy and seamless piece of insurance support is still in a mess, all of which is of your doing. It is severely affecting my mental and physical health at this point.

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Réponse de sk
Réponse apportée le 25/07/2026

You can find all the information you need on my mabanque secure area. I have had enough of repeating myself so many times to so many people at Cardif, IMA and BNP Paribas. No help at all. 8 days, still no movement on my car repairs. It is a simple replacement of one wheel - you will have spent more time and energy organising an expert to inspect the car, provide me with a free car (after several days of virtually begging you to fulfil your contractual obligation) etc. etc. and then because of your slowness and delays increasing your working costs, you will end up passing that on to all of us in our premiums. And still, my car is not in the process of being fixed.

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Cardif a répondu à l'avis de sk
Réponse apportée le 28/07/2026

Hello SK, We are sorry to hear you are facing issues with our services. Even though you have already share your details and your complaint through your online account, we still need your consent and your contact details to help you as soon as possible. Could you please share them on your Opinion Assurances profile or contact us via private message? Thank you for your understanding. Best regards, Cécilia - Team Cardif Web

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Réponse de sk
Réponse apportée le 30/07/2026

The saga continues. I pay full comprehensive insurance with Okm assistance. No free transport for 5 days, no repair approved after 12 days. Negligent - even the repair garage is shocked by the poor level of care of Cardif and IMA. The wheel rim is bent and damanged - but the insurer will allow the replacement of the tyre, but not the rim! And they say the car will be safe. But the tyre cannot be fitted on the damaged rim? It goes on.... And Cardif - you are welcome to refer to my mabanque complaints. Useless, no duty of care to clients and are not even interested in the safety of their clients. What is the point of a fully comprehensive insurance?

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